When purchasing from this website, your transaction is processed directly by our parent company, SpokojenyPes.cz s.r.o. Please note that the billing descriptor on your bank statement or card statement will appear as SpokojenyPes.cz s.r.o.
2. Payment Methods and Processing
We provide a range of payment methods to facilitate transactions for consumers within Europe. We accept the following payment instruments:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
All transactions are processed through our designated payment processor, Stripe. Stripe functions strictly as our technical infrastructure service provider for transaction processing. In compliance with industry standards, systematic risk assessments and transaction monitoring are routinely conducted to identify and mitigate unusual transaction patterns.
3. Customer Experience and Order Fulfilment
Customers are not required to hold or register a separate account with Stripe to complete a transaction on our website. Payments are finalized directly within our secure checkout interface.
Upon the successful authorisation and settlement of your payment, order fulfillment and dispatch timelines will proceed in strict accordance with our dedicated Shipping Policy.
4. Data Protection and Privacy Compliance
In accordance with the General Data Protection Regulation (GDPR) and applicable European data protection legislation, we are fully committed to protecting your personal and transactional data.
Cookie Consent: Our website utilizes a functional cookie banner. Non-essential cookies are strictly deactivated by default and will only be deployed after a user explicitly provides consent by clicking the “Accept” button on our cookie banner.
Privacy Rights: Full details regarding how we collect, store, process, and retain your data are available in our comprehensive Privacy Policy.
5. Communication and Customer Support
For any inquiries regarding transactions, billing clarifications, or payment assistance, please contact our dedicated support team via email:
Contact Email: thickened@thickcottontug.com
We aim to review and respond to all formal email inquiries within 24-48 hours from the time of receipt.
