1. Dispatch Address and Scope We serve consumers located within the European region. All orders are processed and dispatched directly from our physical warehouse location at: SpokojenyPes.cz s.r.o. Štětkova 1638/18, 14000 Praha 4 – Nusle, Czech Republic.
2. Handling and Transit Timeframes
Order Handling: Orders are prepared for dispatch within 1 to 2 business days following order confirmation.
Transit Duration: Delivery to European destinations takes between 4 to 9 business days. We collaborate with priority courier services provided by carriers such as DHL, FedEx, and UPS to complete the delivery process.
3. Transit Status Notifications Automated notification messages are transmitted to the email address supplied during checkout at key stages:
When the package departs from our warehouse;
When the package arrives at the local courier facility;
When the package is out for local delivery to your address.
4. Delivery Enquiries and Resolution In the event that a shipment exceeds the standard transit timeframe, please contact our support team. We will initiate an official enquiry with the respective carrier to investigate the status of the package. Based upon the actual outcome of the carrier’s investigation, we will determine the appropriate solution, which may include a full refund or a replacement shipment.
